H-E-B Reviews

I use heb for curbside regularly, and most days it’s fine. But I keep running into the same issue where my usual items show as out of stock, even basic stuff I buy every week. I’ve kind of always felt like online grocery inventory isn’t super reliable, and this just keeps confirming it for me. Substitutions are hit or miss too, which gets annoying when I’ve planned meals and then a bunch of the cart changes. Not terrible, but not great either. 3 stars feels about right.

Bottom line, I wouldn’t get these again. They tasted kind of old right from the start, and after just a little while they got mushy way too fast. Disappointing overall.

I mainly use this for the rewards, so that’s what I pay attention to, and they just never seem to load for me. I tried reaching out to support, but they weren’t much help and didn’t really fix anything. Frustrating when the one feature I care about doesn’t work.

Some of the swaps were a little weird, but honestly... it was fine overall. Not exactly what I expected, but it worked out okay.

Ordered groceries from H-E-B. A few items weren’t fresh. Lettuce was wilted. Strawberries had soft spots by the next day. I usually like H-E-B, but this one was a letdown. Hope they check better next time.

I’ve been using the HEB app for curbside it’s been really easy. I can find what I need fast, add my usual stuff without thinking too much, and if I forget something, wait, which happens all the time, I can still go back and change the order. The pickup times are easy to see, and I like getting the updates when everything’s ready. It’s not some fancy over-the-top app, but it works well and does exactly what I need

Checkout went fine for me and my card went through quick. The receipt took a sec to load, but it wasn’t a big deal or anythng. Overall, good experience.

I’ve never had an issue with items showing as in stock and then not being available. Everything I’ve ordered has been there like it said, which is really nice.

HEB did a really good job keeping me in the loop about my order. I liked getting updates when it was being shopped, when items were adjusted, and when the delivery time was getting close. The timing details were helpful, especially knowing roughly when to expect everything. A couple of the notifications came close together, but overall the communication was clear and made the whole process easy to follow

I mostly use H-E-B for curbside when I’m planning out the week, and it saves me a ton of time. The site is easy to click through, and I like being able to double-check little things like the size of the produce bag or whether I picked the right flavor of yogurt before I check out. Pickup is usually smooth too, though I’ve had a few items be out of stock and some substitutions are a little weird. Like, I’ll pick one specific brand or size and get something close but not quite what I had in mind. Still, for busy weeks when I just don’t want to spend an hour walking every aisle, it’s really convenient and works well overall.

Not saying it’s a scam, but this was frustrating. My groceries arrived all squished, and one of the sauce bottles had leaked all over the bag. Definitely not the kind of delivery experience I was expecting.

I use heb often for groceries and the site works fine most of the time. Prices are kinda all over the place tho. Some of the store brand stuff is a solid deal, but then other items seem higher than I expected, especially once delivery or pickup fees get added in. If you keep an eye on sales it can be decent, but I don’t always feel like I’m really saving much. Super convenient, just not always the cheapest.

I don’t know what’s going on lately, but the produce picks were bad again. Some of it looked old, and a couple items were already soft when I got them. I was trying to make dinner that night, so that was frustrating, and I’ve had this happen more than once now. The rest of the order was mostly fine, but the fruits and vegetables really need better checking before they’re packed.

My local HEB is always so clean whenever I go :) The floors look nice, the carts aren’t gross, and the produce section is always kept neat. Even when it’s packed, it still doesn’t feel dirty or messy. Definitely makes grocery shopping a lot less annoying!

The site was easy to use, and checkout went faster than I expected. compared to some other places I’ve ordered from, it was...

I ended up waiting about 35 minutes, which was already a bit longer than I expected, but the most annoying part was that the app said my order was ready when it actually wasn’t. I went in thinking I could just grab it and go, but instead I had to stand around and keep waiting. Not the worst experience ever, but definitely frustrating and kind of misleading

The staff were really nice, like friendly at the counter, helpful with my order, and just easy to talk to. Pickup was fast too, I was in and out before I even had time to check my messages, dig for my keys, or wonder if I should’ve grabbed a drink. Simple, smooth experience

I had a missing item in my order, so I reached out to customer service. The chat wait was a little annoying, but once I got through, they were nice and took care of it quickly. Not perfect, but it was handled fine overall

I use heb.com every now and then when I’m not in the mood to actually go to the store!!! The order was mostly fine, and pretty much everything I asked for showed up like it was supposed to!!!

The only thing that bugged me was the delivery timing!!! It was supposed to arrive during the earlier window, but it didn’t get to me until almost an hour later, which was kind of frustrating!!!

It wasn’t a huge disaster or anything, but it definitely threw off my plans a bit!!! I’d probably use it again, just not when I need groceries in a hurry!!!

I used heb for my grocery order and the checkout process was easy. My saved card went through, the coupons showed up correctly, and I was able to pick a pickup time without anything acting weird. It only took a couple minutes, which was nice because I really didn’t feel like re-entering all my info. Has anyone else had the same smooth experience with their checkout lately?